Job Opportunity – Constituency Assistant/Caseworker – Closing date 4th September

Full details:


Reference: 89869

Date Added: 11 August 2023

Closing Date: 4 September 2023

Job Title: Constituency Assistant/Caseworker

Working For: Chi Onwurah MP (Newcastle-upon-Tyne Central)

Location: Newcastle upon Tyne Central

Salary: £21,529-£34,599

Length of Contract: Permanent

Job Details

Working with the senior caseworker & Parliamentary Assistant providing communications & casework support. Acting independently to provide information and support to constituents on a range of issues making appropriate representations on their behalf, and running a weekly advice session. A driving licence is desirable, and the role may involve some evening and weekend work. Training, guidance & support will be provided.

Key responsibilities

• Dealing confidently and sensitively with constituents face-to-face & logging casework, taking prompt action  & monitoring updates to share with constituents
• Liaising with agencies/organisations to gather relevant information to resolve cases
• Drafting responses to constituents, organisations & stakeholders
• Maintaining up-to-date knowledge of relevant guidelines/legislation & GDPR compliance
• Assisting with surgeries, meetings & local campaigns on issues relevant to the constituency & understanding local or emerging issues to update the MP
• Produce casework reports
• Policy and communications: press releases, monitor/maintain social media presence
• Other duties as and when required – assisting other colleagues & communicating appropriately with internal & external contacts.

Skills & Experience
• Excellent verbal, written communication, research & organisational skills to manage own workload & prioritise tasks
• Ability to work independently/as part of a team in a fast-moving and multi-tasking environment, interacting professionally with colleagues, constituents, & stakeholders
• Competent use of IT – casework management system & Microsoft Office
• An understanding of the issues affecting constituents in Newcastle Central
• Good customer service with a helpful & sympathetic manner
• Experience of managing a caseload in a similar professional context
• Sympathetic to the aims and values of the Labour Party

Chi values inclusivity and diversity, & welcomes applications from candidates of all backgrounds.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 4 September 2023

Interview/Start Dates

Interviews week ending Friday 8th September

Start date flexible by early October

Closing time for advert 17.00

Application Details

Please send your CV, a covering letter and a report (max 2 sides A4) which presents a complex situation you have dealt with to with Constituency Assistant/Caseworker Application ‘YOUR NAME’ in the subject



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