Chi Onwurah MP has a vacancy for a part-time caseworker in her busy Newcastle constituency office. The successful candidate will be well-organised with excellent IT and communication skills. Ideally s/he will have knowledge of welfare benefits including Universal Credit and experience of managing casework, including managing confidential and sensitive information and of drafting complex letters. Excellent analytical skills and the capacity to assimilate complex information quickly are essential, as is the ability to prioritise a busy workload to meet strict deadlines. A good understanding of the political environment is essential, and a knowledge of local issues in the constituency is desirable. The successful candidate will demonstrate their enthusiasm to play a key role in a small team supporting Chi in her constituency work.
Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
Attend surgeries and other meetings as appropriate
Deal with queries by phone or in person, taking appropriate action to resolve, by gathering information or evidence; then document or escalate their concerns or enquiries in order to progress or close the case.
Manage own caseload and progress of casework, logging and updating any actions taken and following up any outstanding queries; with urgent cases reported to the Member.
Draft responses or respond to constituents on any issues raised on behalf of the Member.
Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
Analyse patterns of enquiries and produce reports.
Ensure records are kept adhering to the Data Protection Act principles Undertake general administrative tasks.
Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.
Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.
Occasional weekend and evening work will be required (with notice)
Job Title:Part time Caseworker (18 – 20 hours)
Working For:Chi Onwurah MP (Newcastle upon Tyne Central)
Location:Newcastle upon Tyne
Salary: IPSA Pay scale: £16,000 -£26,093 pro rata
Job Details:Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
For further information see
Closing Date:7 November 2016
Interview/Start Dates:Interviews are scheduled in Newcastle for week ending 11th November 2016. With a view to starting in December 2016.
Job Contact:Please send an email with the subject line “Caseworker application – YOURNAME” to email@example.com. Please attach a CV, a covering letter and a report (max 2 sides A4) which presents a complex situation you have dealt with.
Secretary to Chi Onwurah Labour MP for Newcastle upon Tyne Central
Shadow Minister for Industrial Strategy
Suite 24,7-15 Pink Lane, Newcastle upon Tyne NE1 5DW
0191 232 5838